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For the complete documentation index, see llms.txt. This page is also available as Markdown.

5: Customize

Customize a few items so your users know communication sent via Material is legitimate.

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Organization Profile and Team Name

  1. From Settings, click Organization Profile:

Update your logo and team name in Settings, under Organization Profile
Settings > Organization Profile

  1. Update the default Team Name to a name your org recognizes. For example, "Acme IT & Security Team". This name displays on all user-facing communication from Material.

  2. Upload your organization’s logo. Max 1 MB. Use 50px x 150px (standard) or 100px x 300px (retina).

  3. If you're using a custom domain with Outlook Web Access, toggle this option on. Add your Domain Name, then click Save. If you have multiple tenants, switch to the Microsoft tenant to see this option.

You can use different logos and team names for individual accounts and groups. See Group and Account Customization.

You'll see VIP Designation after team and organization settings. Don't touch these just yet — we'll review them soon in Review suggested VIPs.

Email Threat Support Email and Footer

  1. From Settings, click Organization Profile.

  2. The Support Email address is used in user-facing emails and as a point of contact for support requests. Use a single email address. If you don't enable this or enter an email, the point of contact in your emails will be no-reply@mail.material.security. This doesn't need to be a monitored inbox unless you want users to reply.

Update your support email under settings in End User Support
Settings > End User Support

  1. The Custom Footer appears on end-user-facing emails and protection interstitials when a user might be attempting to interact with a sensitive or suspicious email. Custom footers direct end users to the proper place to receive support and build user trust

    1. Basic HTML tags are allowed.

    2. Good inclusions are Slack support channel links, resources, or security contacts.

For example:

Add a custom footer in settings
Settings > End User Support > Custom Footer

This HTML renders like this in user emails:

Rendered custom footer in an email
Custom Footer

Powered by Material branding

Optionally, show or hide the Powered by Material branding on your user-facing emails and pages.

It's useful to leave the Material branding on because it helps end users recognize and trust the emails and pages they receive. Seeing "Powered by Material" signals that it's an official, IT-sanctioned tool rather than something suspicious and indirectly reinforces security awareness.

  1. Navigate to Settings (the cog icon) > End-User Support.

  2. Toggle Material branding on or off.

    End-User Support settings showing the Powered by Material branding toggle.
    Admins can show or hide Powered by Material branding in End-User Support settings.
Previous4: Configure SSO (Optional)
Next6: Enable Email Remediation

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